As you are here, we can guess you are facing a TCL TV black screen. Though TCL TVs are well known for their large screens and endless entertainment, the TCL TV black screen issue is one of the recent complaints reported by many TCL TV owners.
You can check out this link to see TCL TV owners suffering from the TCL TV Black Screen issue and looking for solutions.
After finally resolving the issue, we documented this troubleshooting guide to help other TCL TV users, as we know how frustrating the TCL TV black screen issue would be!
So without any further ado, continue reading.
- Soft Reset The TCL Television:
- Inspect All Your Cables:
- Check Your Timer Function:
- Examine The Backlights:
- Look Over Your T CON Board:
- Disable Fast Start:
- Update Your TCL Television:
- Factory Reset Your TCL TV:
- Contact Customer Service:
- Causes Of Your TCL TV Black Screen
- Concluding The TCL TV Black Screen Issue
Soft Reset The TCL Television:
A soft reset is also known as a power cycle.
To soft reset, your TCL TV, Unplug the TCL TV (power cable) from the power outlet and Wait for a minute. Then Plug your TCL TV (power cable) back into the power outlet.
The soft reset method lets all the background updates complete and install and clears the cache on the system. Most importantly, this method of soft resetting helps you remove any software errors and resolve the TCL TV black screen issue.
Inspect All Your Cables:
Sometimes the TCL TV black screen issue might be because of a tiny culprit like loose or damaged HDMI cables.
Hence to confirm this, you can try disconnecting all the cable connections (which will be at the back side of your TCL TV) and then reconnecting all the cables (including the power cord) once to the LCD TV.
Moreover, if you are using any streaming devices like Firestick, Roku, or any other, ensure that all cables are tightly secured, and there are no faults.
As I said earlier, the best way to ensure this is to unplug and replug. This is because the TCL TV black screen issue could be because of a bad HDMI cable, improper HDMI connection, and faults in the HDMI ports.
Once you know there are no faults in the connections, check that you have used the correct input channel. You can ensure you are using the correct input channel by checking the back of your TCL TV and inspecting the HDMI ports.
TCL TVs today come with one or more HDMI ports, each containing a label that helps identify them quickly.
How To Choose The Correct HDMI Port?
Hit the Source button on your TCL TV remote. Again hit the Source or Input button to navigate to select the correct input for your TV.
Check Your Timer Function:
If you have turned ON the sleep timer on your TCL TV, the TV may automatically turn OFF after a specific time (set by you). So this might be a cause for your TCL TV black screen, so check it once.
How To Turn Off The Timer On TCL Android TV?
- Hit the Home button on your TCL TV remote
- Navigate to Settings
- Click on “Device Preference.“
- Search and find “Screen Saver.”
- Here choose “Sleep Timer.”
- Toggle it to “OFF.”
How To Turn Off The Timer On TCL Roku TV?
- Go to the Settings menu by clicking on the button.
- Choose Sleep Timer
- Choose to turn it to OFF
Examine The Backlights:
If you are experiencing your TCL TV black screen or if there are no pictures on the screen even when your smart TV is ON, there are high possibilities that the backlights are damaged.
How To Test Your LED Backlights?
Follow the steps to check if your backlights are damaged or not working,
- Turn ON your TCL TV
- Let the room (where you have placed your TCL TV) be dark, and there should be no light.
- Then point a flashlight closer and straight toward your TCL TV screen.
- The TV has no issues if there is a dim image on the TCL screen.
Otherwise, there might be some problems with the LED backlights. The entire LED strip in the TV will not work and creates a TCL TV black screen issue if there is damage even in the single LED light.
Many TV’s backlight LED strips are online, so you can order according to your preferences but ensure that it matches and suits your TCL TV model.
Furthermore, replacing the LED backlight strip is not as easy as you think and needs professional help. Hence we suggest you contact a TCL technician to replace the LED backlights if they are faulty.
Look Over Your T CON Board:
There are a few chances that your TCON board is damaged or broken if you cannot see any images on the screen, even when you point to a flashlight. The T CON board produces images on the TCL TV screen.
Replacing the T CON board is easy to fix the black screen problem, and many models are available online, like Amazon or eBay.
Moreover, T CON boards are cheaper and easier than replacing LED backlights.
Steps to replace T CON board to fix black screen;
- Remove the back panel of your TCL TV
- Unplug all the ribbon cables on the T CON board
- Disconnect all the screws and remove
- Place the new T CON board in the exact location as the old one. That’s all!
Disable Fast Start:
Suppose you use a TCL Roku TV; you can resolve the TCL TV Black Screen With Sound by tweaking the fast start menu.
Even though the tweak fast start function helps to start the TV faster, it also creates a few problems in the functioning of the display.
How To Disable The Tweak Fast Start Function To Fix Black Screen?
- Hit the Home key on your TCL TV remote control
- Head towards the option “Settings.”
- Scroll well and search for “Fast TV Start.”
- Disable the menu now by toggling it to “OFF.”
- Click on OK to apply the changes.
How To Disable It On TCL Android TV?
- Go to the “Settings” option.
- Tap on the “Power button.”
- Search for “Instant Power ON.”
- Toggle it to “OFF” if it is on
Restart your TCL TV now and check if you have resolved the TCL TV black screen issue.
Update Your TCL Television:
There are chances that your TCL TV black screen might be due to old and outdated software. So check if you have any pending software updates on your TCL TV.
As you face a TCL TV black screen, placing your LCD TV in a dark room and pointing a torchlight on it is recommended.
If you can now find what is displaying on the TCL Roku TV screen, you can use your Roku remote to update the TV.
How To Update Your TCL Smart TV?
- Tap on the Home key on your TCL remote
- Navigate to the Settings menu
- Choose “More Settings.”
- Click on “Device Preferences.”
- Tap on the option “About.”
- Here, choose “System Update” using your Roku remote.
- Now your TCL TV will search for updates; if an update is available, download and install it immediately.
Factory Reset Your TCL TV:
Performing a factory reset is the final option when you are not done with any of the above-discussed steps. A factory reset makes you feel like you have purchased a new TCL TV, as it clears up all the data, apps, settings, and preferences.
Besides, you are also required to customize everything according to your wish. But trust me, this method helps you resolve the TCL TV black screen problem entirely.
To your knowledge, you cannot find any reset button on your TCL TV, most probably, and only some TCL Roku TVs come with a reset button for a hard reset.
How To Perform A Factory Reset On Your TCL TV?
If you want to take your TCL TV to a nearby service shop, try this hard reset before leaving.
If you have a TCL Roku TV,
- Click on Settings
- Scroll well and search for the option “System.”
- Head towards the Advanced System Settings
- Tap on Factory Reset
- Click on Factory Reset Everything
- Now type the code on the TCL Roku TV screen.
- Proceed to reset your TCL TV
If you have a TCL Android TV,
- Click on Settings using the TCL TV remote
- Tap on “Device Preference.”
- Choose the option “Reset.”
- Navigate to the option “Factory Data Reset.”
- Choose “Erase Everything.”
- Type the PIN on the screen and confirm the resetting process.
Contact Customer Service:
If none of the methods fixes your TCL TV black screen issue, then the TCL customer support team is the only option to help you! Communicate with the support personnel, and they will try their best to fix your TCL TV black screen.
Also, remember that if your TCL TV is under warranty, you can contact TCL support and get the service and assistance for free.
Causes Of Your TCL TV Black Screen
A TCL TV black screen is a more problematic situation, and getting into the root cause is essential before you start troubleshooting.
The most important reason for a TCL TV black screen is a broken or damaged HDMI cable which provides the display signal for your TV from any streaming device connected like a set-top box, player, cable box, cable box, or any other external devices.
If you have not set your TCL TV to the auto-update option, your TCL TV black screen issue might be due to the previous outdated software version. Furthermore, a software glitch can lead to a TCL TV black screen.
If loose or improper connections exist, TCL TV black screen issue is common for TCL TV users. Make yourself confident about the cable connections between the TV, power socket, cable box, DVD players, and other external streaming devices. Besides, check your power source for any faults.
Without your knowledge or by accident, you have enabled the sleep timer on your TCL TV, which results in the power is off. Luckily, if this is your case, you can quickly resolve this TCL black screen.
There are a few chances that the TCL TV panel may be broken or damaged. In this case, you can purchase a new TV which is considered to be better.
Another well-known reason for TCL black screen could be the backlights on your TCL TV. LCD TVs use backlights to produce pictures on the screen. Hence, if any TVs backlight malfunction exists, you cannot see any images on the TCL TV.
A failed T CON board or motherboard is one of the probabilities if you face a TCL TV black screen. Moreover, you could experience this because of a faulty power unit or T CON board.
If you are experiencing a TCL TV black screen even after a few months of usage, then there is a chance that you have got a defective screen. Moreover, the only best option is to get a replacement from the professionals.
Concluding The TCL TV Black Screen Issue
With this, we are winding up all our proven troubleshooting methods for the TCL TV black screen issue, and we hope this can help you resolve it.
Suppose none of our methods helped you fix the problem. Contact TCL support and get help from the TCL support center immediately.