Smart TV issues can often make your whole day a standstill. Luckily, Samsung provides various solutions to overcome errors in a smart TV.
What would you do if your Samsung TV connected to network but not internet? Internet issues on Samsung smart TVs are the most annoying because several problems cause them. But in contrast, there are also many ways to resolve if the Samsung TV connected to the network but no internet.
Coming to the point, if you are among the ones who experience the Samsung TV connected to network but not internet, below are your troubleshooting steps in detail. Furthermore, here is the link you can see various users sharing their experiences on the issue online.
- Restart Your TV
- Try Connecting To Another Network.
- Reset Your Network Settings On The TV
- Disconnect Other Devices
- Check Your Signal Strength.
- Restore The Original Settings
- Unblock The MAC Address
- Update Your Firmware In The TV
- Change Your DNS server.
- Why Samsung TV Say Connected To Network But Not Internet?
- Wrapping Up Samsung TV Connected To Network But Not Internet
Restart Your TV
Fortunately, you have two simple methods to restart the TV and ensure to try both of them. The easiest way to solve your Samsung TV connected to network but not internet is to restart your Samsung TV, and it should work in case of temporary issues.
- Assuming your Samsung TV is ON
- Press and hold the power button using the remote
- Hold it until you see the Samsung logo on the screen
- You will note the red color LED blinks faster
- Once your TV is turned ON, try connecting to the internet.
If the above method does not work for “Samsung TV Connected To Network But Not Internet,” try the following steps.
- Turn ON your Samsung TV
- Let it be ON for 5 to 10 minutes
- Now turn it OFF by unplugging the power cable
- Wait for 30 minutes
- Replug the power cable back
- Next, turn ON your TV
Still, if you are experiencing Samsung TV connected to a network but no internet, there may be some issues with your router settings.
Try Connecting To Another Network.
Issues like your Samsung TV connected to network but not internet and Samsung TV not connecting to WiFi might have two cases.
- Your device can find all the available networks but can’t connect to them.
- The next one is the Samsung TV is not even able to find the networks.
The solution for both cases would be to connect your Samsung TV to another network. For instance, if your TV is not connecting to internet from your WiFi router, you can try connecting to a mobile hotspot.
Suppose you have failed to connect to the hotspot; try using another smartphone or router. Also, your Samsung TV connected to network but not internet implies no problem with the TV. Sometimes a router cannot handle your device and creates the issue.
Hence always try to reduce the number of devices connecting to your network. Moreover, check whether you can connect other devices in your home to the router. If all the other devices get connected to your router except your TV, then there is some problem with your TV.
Reset Your Network Settings On The TV
Resetting the network settings on your Samsung TV might help you resolve the problem. If your Samsung TV connected to network but not internet is because of configuration errors. Now,
How To Reset?
- Press the home button on your remote
- Go to settings
- Choose general
- Navigate to network
- Click on reset network
- Choose yes
Then restart your TV and check if the “Samsung TV Connected To Network But Not Internet” issue is fixed.
Disconnect Other Devices
Some WiFi routers come with a preset limit in terms of the number of devices to be connected. If you are using a hotspot on a smartphone, check the hotspot settings to know the number of connected devices.
Once, I had an issue while I tried to connect my Tab A7 (4th device) to my mobile hotspot and found that my mobile hotspot only supports three devices for sharing the internet. As a result, we experienced this same issue. (a device connected to the network but not the internet).
At the same time, when I disconnected other devices connecting to my mobile hotspot, my tab connected to the internet. So from here, you can understand no matter what you are using, it might be a router or a hotspot, always use a limited number of devices.
Check Your Signal Strength.
If your Samsung TV is connected to a wireless network but not the internet, you must know about its signal strength.
For this, head towards settings, choose general, select a network, click on network settings, and choose wireless. Finally, count the number of bars the network offers.
If there are 1 or 2 bars or the bars are fluctuating, then it is understood that there is no stable connection. In this situation, your Samsung TV will connect to the network, but you cannot use the internet.
This situation is normal when your router is placed behind the walls. So try to move the router close to your Samsung TV or use a WiFi repeater to strengthen your signal.
Restore The Original Settings
Performing a factory reset helps fix the problem. This is because the internet issue of the Samsung TVs might be due to unknown system glitches or the MAC addresses. For this, learn.
How To Factory Reset?
- Go to Settings
- Click on General
- Select Reset
- Type the PIN 0000 to start the resetting process
- Once resetting, the Samsung will reboot
Also, check whether the Samsung TV is compatible with WiFi by signing into your account. Then check if your Samsung TV connected to network but not internet issue is resolved.
Unblock The MAC Address
Suppose your Samsung TV is connected to a wireless network but not the internet; your MAC address in the TV may be blocked. So you have to unblock it to use the internet.
How To Unblock The MAC Address?
- Navigate to Settings
- Click on Support
- Choose this TV
Now you can see the MAC address of your Samsung TV. Note the address and share it with your internet service provider. Request him to unblock it or add it to the whitelist.
Update Your Firmware In The TV
Sometimes we might not guess the issue (Samsung TV Connected To Network But Not Internet) behind a problem. Similarly, a firmware update may indirectly affect the internet connection.
Hence first check if your TV’s firmware is up-to-date or not; if it is not, download and install the latest version. But
How To Update Your Firmware Without The Internet?
Here are the steps;
- Navigate to the official website of Samsung.
- Click on support
- Enter your product type and the model number
- Scroll down and download the latest file under downloads
- Now transfer the file to a USB
- Connect the USB to your Samsung TV through a USB port
- Go to the menu using the remote
- Choose support
- Select software update
- Click on update now
- A prompt will appear asking to connect a USB for updating files. Click on yes.
- Once you found the software, again click on yes
- The Samsung TV will start the updating process
Once finished, try connecting to the internet
Change Your DNS server.
A Domain Name System (DNS) is a network of directories that helps resolve the hostnames associated with the IP address. By default, smartphones, computers, and smart TVs resolve the DNS automatically. However, if your Samsung TV cannot do the same, you should configure it manually to fix the internet connection.
How To Set Up?
Following are the instructions on how to set up the DNS server manually.
- Head towards settings
- Choose general
- Select network
- Click on the network status
- Select IP settings
- Navigate to DNS settings.
- Choose “enter manually.”
- Then type 18.104.22.168 in the primary DNS address box
- 22.214.171.124 in the secondary DNS address box
- Save the changes
Now check Samsung TV connected to network but not internet is fixed.
Why Samsung TV Say Connected To Network But Not Internet?
Suppose your Samsung TV is connected to the network but not the internet or keeps disconnecting; there may be several reasons behind the issue. Hence we decided to list out the most important causes or reasons why your Samsung TV is not connecting to the internet.
There might be a bug in the software, or you have entered the incorrect passwords if your Samsung TV can detect the networks but fails to connect to the internet. There are also cases the internet settings corrupt when you turn off the TV using the remote for a long time.
Every digital device supporting connectivity comes with DNS that must be appropriately configured to get a proper internet connection. If your Samsung TV does not fetch it, you must double-check it.
MAC Address Failure
It is a unique number assigned to the device. Since the MAC addresses are blocked by the ISP sometimes, your device cannot connect to a network.
Router or Modem Issues
Suppose there are any problems with your WiFi router; your TV won’t connect to the internet but detect the WiFi networks. Sometimes replacing the router or modem may fix this problem.
Outdated Firmware Or Software
Samsung keeps sending updates for smart TVs. If your TV cannot connect to a stable internet connection, you cannot install the latest firmware updates. Besides, note that using the old firmware results in several issues, including your connectivity. This is one of the reasons why your Samsung TV says connected to network but not internet.
Wrapping Up Samsung TV Connected To Network But Not Internet
Samsung smart TVs have a convenient feature to watch youtube or any other content using WiFi or an ethernet internet connection. Suppose your Samsung TV connected to network but not internet. Then it will be tremendous stress throughout the day.
But don’t lose hope, as we have provided you with all the possible solutions above. So be patient and try everyone to resolve your issue.