Have you turned ON your TV and suddenly been shocked by seeing the insignia TV screen goes black but sound still works? If yes, don’t panic. You are not the only one going through this issue.
Recently we have seen many insignia TV users reporting about the “insignia TV screen goes black but sound still works” issue. Hence we have come up with this post to help those who suffer from the “insignia TV screen goes black but sound still works” problem with detailed step-by-step instructions.
And are you excited to know about the best part of this guide? Our dedicated solutions below work well for the insignia fire TV and the Roku TV! Eager to learn, right?! So let us dive in.
- 1. Soft Reset
- 2. Cross-check The HDMI Cables
- 3. Check Your Remote
- 4. Use Another HDMI Port.
- 5. Inspect The Power Cables
- 6. Issues In The Backlight
- 7. Factory Reset
- Why Is My Insignia TV Screen Goes Black But Sound Still Works?
- Wrapping Up “The Insignia TV Screen Goes Black But Sound Still Works”
1. Soft Reset
The easiest way to solve your insignia TV screen going black but the sound still working is to do a soft reset. Also, this is the first step you must take whenever you face an issue with your insignia TV. The word “soft reset” may seem complicated, but it is simple.
How To Soft Reset Your Insignia TV?
- Turn OFF the insignia TV
- Unplug the TV cable from the power socket
- Wait for 60 to 70 seconds
- While this time, hold the power button for 30 seconds
By doing so, you can discharge the capacitors completely. Then plug the TV back into the power supply and turn it ON.
Suppose the first step – soft reset does not help you solve the insignia TV screen goes black but sound still works problem. Move to the next step.
2. Cross-check The HDMI Cables
Look at the wires behind your TV and ensure they are connected correctly. Sometimes the issue of “insignia TV screen goes black but sound still works” might be because of faults in the HDMI cables. Note that the HDMI cables should be plugged in fully without any wiggling.
Moreover, without considering the effort, unplug them and plug them in properly. If still, you are facing an insignia TV screen goes black but the sound still works even after the replugging process, try to connect another HDMI cable. This is because there might be some faults inside the cable that you cannot see physically.
3. Check Your Remote
If the remote is trying to turn ON your remote but the input has been set to a different input other than the video cable, then your insignia TV screen goes black but sound still works automatically. Occasionally your remote might be the reason for the issue. Hence, take your remote, select the inputs button and choose an alternate input. Do this until you get rid of the issue.
There are also situations where your remote is out of batteries, and that’s why the Insignia TV remote not working. Sometimes, you do not notice that the remote batteries are too old and have died, so they cannot turn ON the insignia TV. We knew it might be annoying, but it is simple to fix.
Pop the back of the remote, replace the batteries, and close the lid. Now try turning ON the insignia TV again. Now you should get your TV back to normal.
Moreover, if your Insignia Fire TV Remote Not Working, learn how to fix it on your own!
4. Use Another HDMI Port.
If you have plugged the cable properly, tried connecting a different one, and still experiencing an insignia TV screen going black, but the sound still works, then there might be some problems with the HDMI port you connected.
Fortunately, the procedure is easy to confirm this culprit. Just plug your HDMI cable into another HDMI port. There are a few rare cases where the HDMI ports stop working for some reason.
5. Inspect The Power Cables
A faulty power cable can also make your encounter an insignia TV screen goes black, but the sound still works. Even though this is a rare guess, it is better to check this out!
Hence, always ensure the power cables are plugged in correctly without any bents and damage. If there are any damages in the power cable, then the insignia TV does not have enough power supply to function perfectly.
6. Issues In The Backlight
The backlights installed on the TV are used to light up all the individual pixels needed to view the picture on the screen. These pixels are dependent on the lights. Most importantly, without these backlights, they cannot project the image.
So if there is any backlight damage, the image will not appear on the screen. Instead, the screen will be black, and you will not see any pictures. Moreover, remember that if there is any issue in the backlights, you will not be ultimately able to fix it on your own.
How To Fix Your Backlights?
The best way to deal with the backlight issue is to take your TV to the local mechanic or simply replace your TV. In case you try to fix it on your own, you will void the warranty, or sometimes you will make it even worse.
7. Factory Reset
Suppose your insignia TV has any errors in the internal settings or conflicts with the software, then there are chances that your insignia TV screen goes black but sound still works. In this situation, the only option which helps you is the factory reset.
Furthermore, factory resetting is a common way to resolve glitches (software or hardware). But make sure that you are following the instructions carefully without fail. Note that the factory resetting process erases all your data and preferences saved on your insignia TV, including the content and in-app purchases.
How To Factory Reset Your Insignia TV?
- Remove all the extra expandable storage or any unnecessary cables connected to your insignia TV, including the sound bar and console.
- Then hold the back and right side navigation buttons for about 10 to 20 seconds.
- You will now observe the screen with the option to continue the factory reset process or cancel.
- Once you confirm, the insignia TV will start the factory resetting process.
Although your insignia TV screen goes black but sound still works, you don’t have to worry about the screen. You can simply follow the steps without seeing the screen; the TV will automatically do this. But make sure you follow these steps carefully, and if the TV fails to restart, you should have missed some stages. So try once again until the insignia TV restarts.
Why Is My Insignia TV Screen Goes Black But Sound Still Works?
Per our experience, we have created a series of possible causes along with the description for the issue “insignia TV screen goes black but sound still works.” And we hope that you get familiar with the problem so that it will be easy to resolve by yourself.
One of the most common reasons we encountered while facing the insignia TV screen goes black but sound still works the power malfunction. Even with the low power, your TV might be able to boot up but cannot see the display. So, in this case, the power cycle, also known as a soft reset, is the quick solution.
If you are sure that the insignia TV is ON, but your screen remains black, then there might be a fault in the third-party device. For instance, if you use an HDMI cable that does not work correctly, your insignia TV will only show a black screen. In this case, you have to check the connected external devices.
Next, you must pay close attention to the insignia TV’s wires. As we have said earlier, faulty cable connections or loose wires often result in the insignia TV screen goes black but sound still works.
A Faulty Source
Suppose the power source connected to the insignia TV is not working correctly; then, you will get constant interruptions and a black screen on the device. In such a case, the TV won’t turn ON or ON with a black screen.
Finally, you have to concentrate on the hardware of your insignia TV. If the insignia TV screen goes black, but the sound still works, or the TV is fully functional, the display may have a few faults. In such situations, you may need to determine if the problem is with the hardware or some other technical glitches.
Eager to know how to fix Insignia TV Turning On And Off By Itself?
Wrapping Up “The Insignia TV Screen Goes Black But Sound Still Works”
The troubleshooting steps mentioned above will help you almost when your insignia TV screen goes black, but the sound still works.
In case you have followed the steps carefully, but the insignia TV screen goes black but sound still works problem persists, then there might be some serious hardware or power supply issues. Even there might be a few problems with the backlight sensors. Depending on the situation, you can contact either a service person or the insignia TV support team to get a complete inspection of your TV.